At Automotive Lift Zone, we take pride in delivering containers, boats, and related products safely and on time. This Shipping Policy explains our handling, processing, and delivery practices.
1. Order Processing
- Orders are typically processed within 2–3 business days after payment confirmation.
- Customized or special-order containers/boats may require additional processing time.
- You will receive a confirmation email once your order is processed and shipped.
2. Shipping Methods & Delivery Times
- We partner with reliable freight and logistics providers to handle large items like containers and boats.
- Estimated delivery time: 7–21 business days, depending on your location and product type.
- Delivery times may vary due to product size, availability, and destination.
- Tracking details will be provided once your order is dispatched.
3. Shipping Costs
- Shipping costs are calculated based on product dimensions, weight, and destination.
- Exact shipping charges will be shown at checkout.
- For bulk or oversized orders, special shipping arrangements may apply.
4. Delivery Information
- Customers are responsible for providing an accurate shipping address, access details, and contact information.
- Large deliveries (e.g., containers, boats) may require specialized equipment for unloading. The customer must ensure the delivery site is accessible.
- If delivery fails due to inaccurate information or lack of access, additional redelivery fees may apply.
5. International Shipping
- We offer international shipping on selected products.
- Customs duties, import taxes, and fees are the customer’s responsibility.
- Delays caused by customs clearance are beyond our control.
6. Damaged or Lost Shipments
- All shipments are carefully inspected before dispatch.
- If your order arrives damaged:
- Inspect the product upon delivery.
- We will arrange for repair, replacement, or refund depending on the issue.
- If your order is lost during transit, we will work with the carrier to resolve the claim.
7. Order Tracking
Once your order is shipped, you will receive an email with tracking information to monitor your delivery status.
CONTACT INFORMATION
Business Hours: 9:00 AM to 6:00 PM
Business Days: Monday – Friday
Business Number: +1 (938) 222-4352
Business Mail: info@automotiveliftzone.shop
Physical Address: 5900 Balcones Drive STE 28778, Austin, Texas, 78731, USA